FAQs & Help

Placing an Order - FAQs 6

• I have a question about delivery - can you help?
• Is there a minimum order amount?
• Can I save my card details & is it secure?
• Why are there limits on certain items?
• I can't find what I'm looking for?

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After placing an Order... 6

• I need to cancel my order - is this possible?
• I put the wrong delivery address - can you help me change it?
• I want to edit my order - can you help?
• I'd like to change the delivery date of my order - can you help?
• I haven't received a confirmation email - can you help?

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Technical Problems 5

• The website isn't working - what should I do?
• I can't complete my order - can you help?
• I'm having problems creating an account?
• I've forgotten my password - please help
• What is Shop-Pay?

My Account 3

• Can I create an account?
• How can I change my account details?
• Can I delete my account?

Gift Orders 6

• Can I place an order as a gift for someone else?
• Can I leave a gift note with my order?
• If it is a gift will they see the receipt?
• How will I know if the recipient has received my gift?
• Do you sell Gift Vouchers?

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Refunds 2

• I'd like a refund - what is your policy?
• I am waiting for a refund for something - how long will it take?