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Using the Website and Placing Orders
Placing an Order - FAQs
6
I have a question about delivery - can you help?
Is there a minimum order amount?
Can I save my card details & is it secure?
Why are there limits on certain items?
I can't find what I'm looking for?
View all 6
After placing an Order...
6
I need to cancel my order - is this possible?
I put the wrong delivery address - can you help me change it?
I want to edit my order - can you help?
I'd like to change the delivery date of my order - can you help?
I haven't received a confirmation email - can you help?
View all 6
Technical Problems
5
The website isn't working - what should I do?
I can't complete my order - can you help?
I'm having problems creating an account?
I've forgotten my password - please help
What is Shop-Pay?
My Account
3
Can I create an account?
How can I change my account details?
Can I delete my account?
Gift Orders
6
Can I place an order as a gift for someone else?
Can I leave a gift note with my order?
If it is a gift will they see the receipt?
How will I know if the recipient has received my gift?
Do you sell Gift Vouchers?
View all 6
Refunds
2
I'd like a refund - what is your policy?
I am waiting for a refund for something - how long will it take?
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