FAQs & Help

Placing an Order - FAQs 6

• I have a question about delivery - can you help?
• Is there a minimum order amount?
• Can I save my card details & is it secure?
• Why are there limits on certain items?
• I can't find what I'm looking for?

View all 6

After placing an Order... 6

• I need to cancel my order - is this possible?
• I put the wrong delivery address - can you help me change it?
• I want to edit my order - can you help?
• I'd like to change the delivery date of my order - can you help?
• I haven't received a confirmation email - can you help?

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Technical Problems 5

• The website isn't working - what should I do?
• I can't complete my order - can you help?
• I'm having problems creating an account?
• I've forgotten my password - please help
• What is Shop-Pay?

My Account 3

• Can I create an account?
• How can I change my account details?
• Can I delete my account?

Gift Orders 6

• Can I place an order as a gift for someone else?
• Can I leave a gift note with my order?
• If it is a gift will they see the receipt?
• How will I know if the recipient has received my gift?
• Do you sell Gift Vouchers?

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Refunds 2

• I'd like a refund - what is your policy?
• I am waiting for a refund for something - how long will it take?

Delivery FAQs 6

• Where do you Deliver?
• How much do you charge for delivery?
• My delivery didn't turn up - please help
• Can I pay extra to get my delivery sooner?
• Can I leave specific delivery instructions?

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Delivery Charges 1

• How much does delivery cost?

On the day of delivery 5

• I will not be in on the day of delivery - please help?
• What time will my delivery arrive?
• Can I request a specific time slot?
• Can I track my delivery?
• My delivery hasn't turned up yet - should I be worried?

Collection Questions 1

• Can I collect my order?

General 3

• I can't find the product I'm looking for?
• Is your food homemade?
• Where are your products from?

Use By and Shelf Life 1

• How do I find out use-by dates?

Packaging 3

• Is your packaging recyclable
• How is glass packaged for delivery?
• How do you package fresh products?

Pasta and Sauce 3

• How do I cook your pasta and sauce?
• Can I freeze the pasta and sauce?
• Is your pasta made fresh?

New Products 1

• I can't find what I'm looking for

Feedback 2

• I want to get in touch with someone - can you help?
• I have a complaint - who should I send it to?