FAQs & Help

Feedback 6

• I want to get in touch with someone - can you help?
• I have a complaint - who should I send it to?
• I didn't like this product - what should I do?
• Something arrived damaged or broken - please help
• I have a complaint about a member of staff - what should I do?

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Good Feedback 2

• I really enjoyed your service - can I thank the chefs?
• I'd like to recommend Lina Stores to friends - do you have a voucher I can send them?

FAQs 0

FAQs 0

Misc 0

Reservations 9

• Can I change my reservation?
• Can I cancel my reservation?
• Can I book a table?
• Can I make a reservation over the phone?
• I am running late for my reservation. What can I do?

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Allergies & Dietary Requirements 5

• How can I find the menus for your restaurants?
• Do you cater for vegetarians?
• Do you cater for vegans?
• Do you have gluten-free options?
• Is your food halal?

Feedback 1

• How do I provide feedback?

General 15

• Do you take walk-ins?
• Do you offer pasta-making classes?
• Do you offer gift vouchers?
• Do you allow dogs in your restaurants?
• Are your restaurants wheelchair accessible?

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Delicatesse & Retail 2

• Do you do wholesale?
• Do you have a delicatessen menu?

Events & Private Dining 7

• Do you offer bookings for larger parties?
• Do you offer private hire of your restaurants?
• Can we swap a dish for another in the Festa da Lina sharing menu?
• Does the Festa da Lina sharing menu cater to special dietary requirements and allergies?
• What decorations do you provide, can I supply my own ?

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Delivery FAQs 7

• Where do you Deliver?
• How much do you charge for delivery?
• My delivery didn't turn up - please help
• Can I pay extra to get my delivery sooner?
• Can I leave specific delivery instructions?

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Placing an Order - FAQs 6

• I have a question about delivery - can you help?
• Is there a minimum order amount?
• Can I save my card details & is it secure?
• Why are there limits on certain items?
• I can't find what I'm looking for?

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Delivery Charges 1

• How much does delivery cost?

After placing an Order... 6

• I need to cancel my order - is this possible?
• I put the wrong delivery address - can you help me change it?
• I want to edit my order - can you help?
• I'd like to change the delivery date of my order - can you help?
• I haven't received a confirmation email - can you help?

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On the day of delivery 5

• I will not be in on the day of delivery - please help?
• What time will my delivery arrive?
• Can I request a specific time slot?
• Can I track my delivery?
• My delivery hasn't turned up yet - should I be worried?

Use By and Shelf Life 1

• How do I find out use-by dates?

Technical Problems 5

• The website isn't working - what should I do?
• I can't complete my order - can you help?
• I'm having problems creating an account?
• I've forgotten my password - please help
• What is Shop-Pay?

Collection Questions 1

• Can I collect my order?

Pasta and Sauce 3

• How do I cook your pasta and sauce?
• Can I freeze the pasta and sauce?
• Is your pasta made fresh?

Packaging 3

• Is your packaging recyclable
• How is glass packaged for delivery?
• How do you package fresh products?

My Account 3

• Can I create an account?
• How can I change my account details?
• Can I delete my account?

Gift Orders 6

• Can I place an order as a gift for someone else?
• Can I leave a gift note with my order?
• If it is a gift will they see the receipt?
• How will I know if the recipient has received my gift?
• Do you sell Gift Vouchers?

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New Products 1

• I can't find what I'm looking for

Pricing 0

Refunds 2

• I'd like a refund - what is your policy?
• I am waiting for a refund for something - how long will it take?

Using the Website and Placing Orders 0

General 5

• Do you provide catering?
• Can I order hot food for catering?
• Where do you deliver your catering menu?
• I would like to select a time slot for my catering delivery.
• What allergens are in your products?