We are sorry to hear this and we will do our best to help resolve the issue.
For an issue regarding a restaurant or delicatessen visit, please send an email to reservations@linastores.co.uk with comments about your experience, the date and time of your visit as well as which location you visited, and we will reach out to you should we need more information.
For an issue with your online order, please send an email to support@linastores.co.uk providing the order number and pictures if necessary.