FAQs & Help
Welcome
Login
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
FAQs
Problems, Complaints & Feedback
Feedback
6
I want to get in touch with someone - can you help?
I have a complaint - who should I send it to?
I didn't like this product - what should I do?
Something arrived damaged or broken - please help
I have a complaint about a member of staff - what should I do?
View all 6
Good Feedback
2
I really enjoyed your service - can I thank the chefs?
I'd like to recommend Lina Stores to friends - do you have a voucher I can send them?
Visiting Our Sites
FAQs
0
COVID-19
FAQs
0
Miscellaneous - to File
Misc
0
Restaurants
Reservations
9
Can I change my reservation?
Can I cancel my reservation?
Can I book a table?
Can I make a reservation over the phone?
I am running late for my reservation. What can I do?
View all 9
Allergies & Dietary Requirements
5
How can I find the menus for your restaurants?
Do you cater for vegetarians?
Do you cater for vegans?
Do you have gluten-free options?
Is your food halal?
Feedback
1
How do I provide feedback?
General
15
Do you take walk-ins?
Do you offer pasta-making classes?
Do you offer gift vouchers?
Do you allow dogs in your restaurants?
Are your restaurants wheelchair accessible?
View all 15
Delicatessen & Retail
Delicatesse & Retail
2
Do you do wholesale?
Do you have a delicatessen menu?
Events & Private Dining
Events & Private Dining
7
Do you offer bookings for larger parties?
Do you offer private hire of your restaurants?
Can we swap a dish for another in the Festa da Lina sharing menu?
Does the Festa da Lina sharing menu cater to special dietary requirements and allergies?
What decorations do you provide, can I supply my own ?
View all 7
Online Shop
Delivery FAQs
7
Where do you Deliver?
How much do you charge for delivery?
My delivery didn't turn up - please help
Can I pay extra to get my delivery sooner?
Can I leave specific delivery instructions?
View all 7
Placing an Order - FAQs
6
I have a question about delivery - can you help?
Is there a minimum order amount?
Can I save my card details & is it secure?
Why are there limits on certain items?
I can't find what I'm looking for?
View all 6
Delivery Charges
1
How much does delivery cost?
After placing an Order...
6
I need to cancel my order - is this possible?
I put the wrong delivery address - can you help me change it?
I want to edit my order - can you help?
I'd like to change the delivery date of my order - can you help?
I haven't received a confirmation email - can you help?
View all 6
On the day of delivery
5
I will not be in on the day of delivery - please help?
What time will my delivery arrive?
Can I request a specific time slot?
Can I track my delivery?
My delivery hasn't turned up yet - should I be worried?
Use By and Shelf Life
1
How do I find out use-by dates?
Technical Problems
5
The website isn't working - what should I do?
I can't complete my order - can you help?
I'm having problems creating an account?
I've forgotten my password - please help
What is Shop-Pay?
Collection Questions
1
Can I collect my order?
Pasta and Sauce
3
How do I cook your pasta and sauce?
Can I freeze the pasta and sauce?
Is your pasta made fresh?
Packaging
3
Is your packaging recyclable
How is glass packaged for delivery?
How do you package fresh products?
My Account
3
Can I create an account?
How can I change my account details?
Can I delete my account?
Gift Orders
6
Can I place an order as a gift for someone else?
Can I leave a gift note with my order?
If it is a gift will they see the receipt?
How will I know if the recipient has received my gift?
Do you sell Gift Vouchers?
View all 6
New Products
1
I can't find what I'm looking for
Pricing
0
Refunds
2
I'd like a refund - what is your policy?
I am waiting for a refund for something - how long will it take?
Using the Website and Placing Orders
0
Catering
General
5
Do you provide catering?
Can I order hot food for catering?
Where do you deliver your catering menu?
I would like to select a time slot for my catering delivery.
What allergens are in your products?
Help Desk Software
by Freshdesk